IT Support Engineer/Supervisor

IT Support Senior Engineer / Supervisor

Novus Property Solutions are a dynamic, award winning  property maintenance, refurbishment and new build specialist with more than 1,000 staff in 26 Locations/Operations across the UK providing a combination of local knowledge and national strength. We are a Social and Environmentally responsible family run business with a rich 121-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients.  

We are seeking an enthusiastic IT Support Engineer/Supervisor to work from our Stoke on Trent HQ, this is an excellent opportunity to join a growing team.

Summary – IT Support Senior Engineer/Supervisor

Supervise the IT Support team, take the lead support role and act as a mentor to the team.

Carry out support duties at all levels and undertake project work as required.

Responsibilities include acknowledging helpdesk calls and resolving or distributing to the appropriate member of the team using the helpdesk package. Delivery of support to all users and operations within Novus and its parent company.

Ensure all calls are logged on the helpdesk and are dealt with in a timely manner to meet the applicable SLA. Carry out any aspects of IT maintenance and project delivery, including repairing and installing IT equipment and software.

 Main Responsibilities – IT Support Senior Engineer/Supervisor

  • Report any breaches of the IT Security policy to the IT Security manager.
  • Maintain and Troubleshoot a wide range of systems and devices including all forms of desktop and mobile hardware, Office365, Intune and Active Directory.
  • You and your team will act as the principal contact in the initial troubleshooting of all IT problems; resolving where possible, escalating or referring where not.
  • Ensure the smooth running of the Novus IT infrastructure and systems, including anti-virus software, file & print services, email provision or any other core business system.
  • Schedule and implement upgrades of hardware and software systems as and when appropriate.
  • Implementing security procedures and ensure virus protection software is regularly updated to uphold the security of Novus data from internal and external attack.
  • Operate constant maintenance programmes to help reduce failures in hardware and software; ensure appropriate “housekeeping” tasks are implemented.
  • Liaise with external suppliers and supporting agents in order to properly resolve issues and enhance all Novus systems.
  • Evaluate user and system needs, delivering training where appropriate including inducting new staff onto IT systems.
  • Input into one-off projects where necessary and requested, such as phone system role outs or any other infrastructure changes.
  • Provide support and guidance to all staff and business operations in the use of IT and provide feedback to the management on any deficiencies in skills/training/experience.
  • Maintain an effective Asset Register so the business can audit and report on IT asset allocation and costs.
  • Monitor the use of hardware and software to ensure that all software is licensed and that the relevant licensing laws are adhered to.
  • Ensure that IT facilities meet the needs of individuals projects and the business.
  • Provide and ensure secure access to the Novus network for remote users and sites.
  • Keep up to date with the latest technologies.
  • Be aware of and take part in the businesses development framework and participate in training and development activities as required.

Key Skills

  • Relevant IT qualifications essential
  • Must be experienced in Active director/Office 365/Lan Technologies/SIP Telephony/Mobile devise management as a minimum
  • Previous team leader experience would be a distinct advantage

Successful candidates can look forward to a varied and rewarding career with a company that holds the Investors in People accreditation and was the Construction News Awards Winner of Employer of the Year.

Applications are welcomed from all as we are a registered Equal Opportunities Employer. We are a socially and environmentally responsible national building and maintenance.