Helpdesk Co-Ordinator

Helpdesk Planner

Novus Property Solutions are a dynamic, award winning property maintenance, refurbishment and new build specialist with more than 1,000 staff in 26 Locations across the UK providing a combination of local knowledge and national strength. We are a Social and Environmentally responsible family run business with a rich 121-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients.   

As a result of our success we are seeking an enthusiastic Helpdesk Planner to work from our Warrington office.


  • 24 days holidays & BH
  • Pension
  • Discounted Healthcare Scheme

Main Responsibilities – Helpdesk Planner

  • Using the latest Company I.T systems to provide a Helpdesk support service.
  • Telephone enquiries.
  • Input orders on to company data base.
  • Keep a diary of requested/allocated work.
  • Liaise between, Clients, Managers and Operatives.
  • Check jobs are carried out correctly and on time.
  • Monitor active dashboard and interactive planner at all times.
  • Schedule all work onto PDA’s using the correct job lengths and within specified timescales.
  • Scheduling work to contractors.
  • Logging and following up of emergency call out orders.
  • Chase orders that are awaiting materials with the Contracts Manager/Quality manager/Contractors.
  • Rescheduling of follow-on orders and updating the clients.
  • Monitoring/acknowledging/reschedule rejected works from subcontractor.
  • Applying for work extension with the client.
  • Updating Impact with relevant notes.
  • Liaising with Contracts Manager regarding orders nearing completion target.
  • Monitoring orders to ensure completion within specified target.
  • Deal with internal and external communications and record and/or report information as necessary.
  • Ensure all necessary contract data, documentation and reports are accurate and produced on time.

Key skills

  • Confident IT skills, proficient in the use of MS Office
  • Previous helpdesk planning experience essential
  • Excellent communication skills both written and verbal
  • Must be an excellent organiser with proven time management skills

Successful candidates can look forward to a varied and rewarding career with a company that holds the Investors in People accreditation and was the Construction News Awards Winner of Employer of the Year.

Applications are welcomed from all as we are a registered Equal Opportunities Employer. We are a socially and environmentally responsible national building and maintenance Company.