Contract Liaison Officer (3 Months post)

Contract Liaison Officer(Temporary position)

Novus Property Solutions are a dynamic, award winning property maintenance specialist with more than 1,000 staff in 26 Locations across the UK providing a combination of local knowledge and national strength. Novus are a family run company with a rich 121-year heritage and as a leading specialist in planned and responsive maintenance, refurbishment and new build we deliver a range of services delivering bespoke solutions to client needs.

As a result of our success we are seeking an enthusiastic Contract Liaison Officer to work for the York regional office, covering various locations. The role will require travel between the varying site offices. The role is potentially until May 2019.


  • Salary range Competitive
  • Fleet Van
  • 24 Days Hols & BH (pro rata)

Summary- Contract Liaison Officer

You will act as the ‘voice and face’ of Novus so demonstrable experience of delivering customer focused services in a demanding public facing environment is essential. Dealing with the various enquiries and issues our diverse customer base will have.

The role will involve taking the lead in dealing with customer enquiries and issues relating to the various types of works our Operational team and Sub Contractors perform in our clients residents homes.

The purpose of this role will be to support our Operational team in achieving customer satisfaction through liaison with customers and internal teams to ensure our repair and improvement work is carried out with minimal impact to the customer.

Main Responsibilities – Contract/Resident Liaison Officer

  • To lead on delivering all added value contractual commitments.
  • Responsible for managing and delivering social value and customer service
  • Responsible for supporting site or contract with liaison between customers, clients and wider community.
  • Delivering Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, it is vital that you have a passion to go the ‘extra mile’ for each contract your Liaison role support.
  • The role will involve taking the lead on dealing with enquiries and issues relating to various types of works delivered by our site teams and sub-contractors. You will act as the ‘voice and face’ at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment.
  • Planning and diarising community, skills and employment initiatives to carry out for the whole year, trying to keep these in line with the Social Value Act.
  • Establish an effective communications system to keep all the site team informed and maintain good relationships with the customers and construction team.
  • You will coordinate the distribution of information regarding upcoming works and maintain information concerning contractual commitments.
  • Carry out site visits with client and customers who may be involved in improvement works.
  • Providing an overview of current and proposed improvement works.
  • Dealing with queries, responding to complaints and resolving concerns in a positive manner.
  • Initiate / generate technical instructions, site notes and other site observations.
  • Identify possible case studies where we have shown excellent Customer Service and Social Value impact to communicate to our clients and for use in tendering new contracts.
  • Manage any reporting required for the Contracts this role is responsible for supporting;
  • Promote all good news stories and all initiatives with Marketing to ensure that we are capturing the good work we do.

Key skills and Qualifications

  • Must have confident presentation and communications skills.
  • Excellent IT skills, proficient in the use of MS Office
  • Must be flexible in hours of work and travel and hold a Full UK Driving Licence

Successful candidates can look forward to a varied and rewarding career with a company that holds the Investors in People accreditation and was the Construction News Awards Winner of Employer of the Year.

Applications are welcomed from all as we are a registered Equal Opportunities Employer. We are a socially and environmentally responsible national building and maintenance Company.